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RealeSeller™ Troubleshooting Fixes |
Note:
We try and help everyone, registered or not. Please do not
hesitate to call, send an email, or post a question in the forum on our web
site. One of the things that make it difficult to write perfect programs
for Windows is there are just too many variations in hardware and software and
try as we might, glitches do show up no matter how much testing we do.
This section will help you get past some of the most common issues.
Please Note: If you do not have your Microsoft Office CD handy when you
perform this fix, you may not be able to complete this task. This problem
seems to occur when you do an upgrade from Office 2000 or 2002 to Office 2003.
If you are unsure about trying this fix, call either Microsoft at their numbers
listed below, or you can call our tech support line and someone here will help
you.
As of Version 3.0 we try to fix this problem automatically
when it is encountered. This information has been left here to fix
something that may still occur.
An error occurs when you try to open a note in
Outlook: Follow this procedure step by step.
After upgrading to Office 2003 the following problem occurred:
ACTION: Trying to create or open a note.
PROBLEM: Can't open the item or Can't create item.
CAUSE: Corrupted dll files.
RESOLUTION:
Note: This step may not be absolutely necessary, so if you skip it and
find that the problem does not go away, add this step the next time you try to
resolve the issue.
Go to Start, Control Panel, Add/Remove Programs, select "Microsoft
Outlook 2003" or "Microsoft Office 2003", click Change, choose
Add/Remove Features, Next, uncheck Outlook. Update.
Next, search for and delete the following files on your C: drive:
Mapi.dll
Mapisp32.exe
Mapisrvr.exe
Mapiu.dll
Mapix.dll
Mapix32.dll
Mspst32.dll
To make the search easy, just copy and paste this complete line into your
search box:
"Mapi.dll","Mapisp32.exe","Mapisrvr.exe","Mapiu.dll","Mapix.dll","Mapix32.dll","Mspst32.dll"
Next, go to Start, Run and type regedit.exe and press
Enter. When the registry editor comes up, delete the following
registry values if found (some may not exist): HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\8.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook
Close the registry editor (regedit.exe).
Next, go to Start, Settings, Control Panel, Add/Remove
Programs, select "Microsoft Outlook 2002", Add/Remove,
Add/Remove Features. Next, change "Microsoft Outlook for Windows"
to "Run from My Computer", then select Update.
Reboot the computer.
Everything should be back to normal.
If after performing the above tasks you still have an issue, please go to the
Microsoft Knowledge Base:
http://support.microsoft.com and
insert the information above in the Search Window for additional details on your
issue.
Microsoft Support hours
Monday through Friday
5:00am - 9:00pm Pacific
Saturday and Sunday
6:00am - 3:00pm Pacific
Microsoft Support Telephone Numbers:
(425) 635-7056
(800) 892-5234
6:30 AM - 5:30 PM